Last Updated: July 24, 2026
At On Time HVAC Solutions, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, or interact with our online lead generation forms.
1. Information We Collect
When you interact with our website, request a consultation, or fill out our online contact forms, we collect personal information that you voluntarily provide to us. This includes:
- Contact Information: Full Name, Phone Number, and Email Address.
- Service Details: Address/Location, home comfort preferences, and specific heating or cooling requests.
- Technical & Usage Data: Basic technical data collected automatically through cookies, including your IP address, browser type, and pages visited.
2. How We Use Your Information
We collect and use your personal information strictly to fulfill your requests and provide high-quality HVAC services. Specifically, we use your data to:
- Contact you regarding your inquiry, quote request, or service appointment.
- Send phone calls, SMS/text messages, or WhatsApp communications regarding scheduling and service updates.
- Optimize website performance, user experience, and internal service records.
3. Consent & Opt-Out Options
By submitting your contact information through our website forms, you explicitly consent to be contacted by On Time HVAC Solutions via phone, email, SMS, or automated messaging regarding your request.
- Opt-Out of Text/SMS: You can opt out of receiving automated text messages or WhatsApp communications at any time by replying “STOP” to any message or notifying our team directly.
- Opt-Out of Emails: You can unsubscribe from promotional or notification emails by clicking the “Unsubscribe” link at the bottom of the email or emailing us directly.
4. Data Protection & Sharing Safeguards
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- No Sale of Data: We do not sell, rent, trade, or lease your personal information to third parties or marketing companies under any circumstances.
- Service Providers: Your data is shared strictly on a need-to-know basis with our internal staff and trusted third-party service providers (such as secure CRM and messaging tools) solely to fulfill your service request.
- Legal Disclosures: We will only disclose your personal information if required to do so by law, court order, or official governmental regulation.
5. Cookies & Tracking Technologies
Our website uses standard cookies and analytics tools (such as Google Analytics) to analyze traffic and improve user experience. You can choose to accept or decline cookies through your web browser settings. Declining cookies will not prevent you from using our contact forms or services.
6. Data Retention & Your Privacy Rights
We retain your personal data only as long as necessary to fulfill your service request, maintain business records, or comply with legal requirements.
You have the right to:
- Access the personal data we hold about you.
- Request corrections to any inaccurate information.
- Request the complete deletion of your personal data from our active systems.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
- Business Name: On Time HVAC Solutions
- Email: info@ontimehvacsolutions.ca
- Phone: +1 (416) 732-4324 | +1 (647) 632-4324
- Office Address: 89 Moffatt Ave, Brampton, ON L6Y 4K9, Canada
- Office Address: 68 Station St, Amaranth, ON L9W 7V4, Canada
