Last Updated: July 9, 2026
At On Time HVAC Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or submit your details through our lead generation forms.
1. Information We Collect
When you fill out our contact or request forms, we collect the personal information you explicitly provide, including:
- Full Name
- Phone Number
- Email Address
- Any specific home comfort system preferences you select
2. Cookies and Tracking Technologies
We may use cookies, pixels, and similar tracking technologies (such as Google Analytics) to analyze website traffic, understand user behavior, and improve your browsing experience. You can choose to accept or decline cookies through your browser settings; however, disabling cookies may affect certain functionalities of our website.
3. How We Use Your Information
We use the information we collect strictly to fulfill your request and provide our services. This includes:
- Contacting you via phone calls to discuss your HVAC needs.
- Sending automated text messages or WhatsApp notifications to provide immediate assistance and schedule consultations.
- Internal record-keeping and service optimization.
4. Consent for Communications
By submitting your phone number and information through our forms, you explicitly consent to receive phone calls, SMS, and automated WhatsApp messages from On Time HVAC Solutions regarding your service request. You may opt out of these communications at any time by replying “STOP” or notifying our representatives.
5. Data Security and Sharing
We value your trust and implement robust security measures to protect your personal information against unauthorized access, alteration, or disclosure.
- No Sale of Data: We do not sell, rent, or lease your personal data to third parties.
- Service Providers: Your data is shared only with our internal team and trusted software tools (such as our database management and secure messaging providers) necessary to process your request.
- Legal Disclosures: We may disclose your personal information if required to do so by law, regulation, court order, or a lawful request by public authorities.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill your requests, provide our HVAC services, maintain business records, or comply with standard legal and accounting obligations.
7. Your Rights
You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or ask us to delete your data from our active systems.
8. Contact Us
If you have any questions, concerns, or privacy requests regarding this Privacy Policy, please contact us directly at:
- Email: info@ontimehvacsolutions.ca
- Phone: +1 416 732 4324 | +1 647 632 4324
