Last Updated: April 29, 2026
At On Time HVAC Solutions, we value your privacy and are committed to protecting the personal information you share with us. This policy describes how we collect, use, and safeguard your data when you interact with our advertisements and services.
1. Information We Collect
When you engage with our Meta Lead Ads or contact us directly, we may collect the following information that you voluntarily provide:
- Contact Information: Your full name, email address, and phone number.
- Service Details: Your postal code, the age of your current HVAC equipment, and your interest in specific services (e.g., Furnace, AC, or Tankless Water Heaters).
- Property Status: Whether you own or rent your home.
2. How We Use Your Information
We use the information collected for the following commercial purposes:
- Qualification & Estimates: To determine if your home qualifies for specific financing offers, such as our $99.99/mo lease-to-own program.
- Communication: To contact you via phone, email, or WhatsApp to provide the information or estimates you requested.
- Lead Management: To automatically populate our internal lead tracking systems (e.g., Google Sheets) for efficient follow-up.
3. Consent
By submitting your information through our Lead Ads, you provide meaningful consent for On Time HVAC Solutions to collect and use your data for the purposes stated above.
- Withdrawal: You may withdraw your consent at any time by contacting us at the details provided below.
4. Data Sharing and Third Parties
We do not sell or rent your personal information to third parties. We only share your data with trusted service providers who assist in our operations, such as:
- Meta (Facebook/Instagram): To facilitate the lead generation process.
- Automation Tools: To sync your lead information to our secure internal databases.
- All third parties are required to protect your data in a manner consistent with this policy.
5. Data Security and Retention
We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
6. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete data.
- Request the deletion of your personal information from our records.
7. Contact Us
For any questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer:
On Time HVAC Solutions
Phone: +1 (416) 732-4324
Email: info@ontimehvacsolutions.ca
Website: www.ontimehvacsolutions.ca
